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1st Line Team Lead
Watford
United Kingdom
Hybrid
Permanent
£40,000
JOB ID
The Company

A global IT Managed Service Provider that prides itself on delivering world-class IT services and solutions is looking for a 1st Line Team Lead to join their Watford office on a hybrid and flexible working basis. Their aim is to deliver exceptional service to our customers in corporate and public sector organisations: Delivering across a customer core Infrastructure, they offer services for hardware, software, networking, cloud, and support services.

Role & Responsibilities

You will act as a technical escalation for the 1st line team and for all managed services customers, as well as provide IT support. The role comes with hands-on experience in multiple technologies, will give you exposure to projects, and give you the opportunities to grow and develop your skills.

  • Maintain client systems, updating, adding to, and improving.
  • Build, and configure new PCs, servers, and network devices to required specifications.
  • Your key focus is to provide support to all act as the first response to escalations and assist the senior engineers.
  • Working with both technical and non-technical staff, you will be involved in supporting both remotely and from the office.
Your Skills & Experience
  • You must come from a Managed Service background.
  • Have strong experience with the Microsoft Stack.
  • Be experienced with Microsoft 365.
  • Ideally have leadership experience.
  • Previous experience working in Networks and Servers.
  • Must be comfortable with liaising with C-Level staff.
  • Must be able to interphase with both technical and non-technical staff.
Company Benefits
  • Hybrid and flexible working.
  • Regular company socials and events.
  • Regular training and financial support with leading vendor certifications and technology.
  • Medical insurance benefits.
  • Employee Assistance Programme (EAP).
  • Generous holiday allowance, with an additional day off on your birthday.
  • Work with, and on, the latest tech on the market: That will be beneficial to developing your skills and for your career.
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2024-07-01
Permanent
Job Title: 1st Line Team Lead Location: Watford - Hybrid working Salary: Up to £40,000 + Package