An industry leading ISP is seeking a 1st Line Support Engineer to work out of their newly developed network operations centre. They're a fast growing service provider, offering Core and WAN connectivity to mid and large enterprise businesses across the UK.

The 1st Line Support Engineer will be a key part of the team acting as the first line of response. As a 1st Line Support Engineer, you will have a good understanding of supporting customers directly, and have an eagerness to learn. You will report directly to the Support Manager, and have multiple opportunities to grow and develop your skills.

• Working with both technical and non-technical staff, you will be the first response to customer issues on their services.
• Your key focus is to provide a fast and professional response turning business problems into business solutions.

• Have a good understanding of IT support functions.
• A foundational understanding of Microsoft 365 technologies, networks and security.
• Have exposure to TCP/IP, DNS, and network related issues.
• Have experience supporting desktops.
• Ideally have Managed Service experience.
• Have customer liaising experience.
• Must be able to interphase with both technical and non-technical customers.