Network
1st Line Support Engineer
Warrington
•
United Kingdom
Office
•
Permanent
•
£25,000
JOB ID
The Company
An industry leading ISP is seeking a 1st Line Support Engineer to work out of their newly developed network operations centre. They're a fast growing service provider, offering Core and WAN connectivity to mid and large enterprise businesses across the UK.
Role & Responsibilities
The 1st Line Support Engineer will be a key part of the team acting as the first line of response. As a 1st Line Support Engineer, you will have a good understanding of supporting customers directly, and have an eagerness to learn. You will report directly to the Support Manager, and have multiple opportunities to grow and develop your skills.
- Working with both technical and non-technical staff, you will be the first response to customer issues on their services.
- Your key focus is to provide a fast and professional response turning business problems into business solutions.
Your Skills & Experience
- Have a good understanding of IT support functions.
- A foundational understanding of Microsoft 365 technologies, networks and security.
- Have exposure to TCP/IP, DNS, and network related issues.
- Have experience supporting desktops.
- Ideally have Managed Service experience.
- Have customer liaising experience.
- Must be able to interphase with both technical and non-technical customers.
Company Benefits
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2024-10-25
Permanent
Job Title: 1st Line Support Engineer
Location: Warrington
Salary: £25,000 + Package