A growing managed services business is looking for a Dynamics 365 Lead Consultant to take ownership of its internal CRM platform. This is a business scaling quickly, with technology at the heart of its operations, and they’re seeking someone who can ensure their Dynamics 365 environment evolves in line with organisational needs. You’ll join a collaborative team where innovation and continuous improvement are encouraged.

• Take full ownership of the internal Dynamics 365 system, managing roadmap planning, configuration, and updates.
• Act as the subject matter expert, championing CRM best practice across the business.
• Partner with stakeholders to gather requirements and translate them into actionable solutions.
• Manage and prioritise a change backlog in line with business goals.
• Oversee upgrades, testing, and release cycles in collaboration with IT and external providers.
• Support adoption and training, ensuring teams use the system effectively.
• Drive innovation by introducing new features, tools, and integrations that deliver measurable value.

• Proven background working with Dynamics 365 CRM (Lead Consultant, Product Owner, Business Analyst, or similar).
• Experience leading system enhancements, upgrades, or implementations.
• Strong stakeholder management and influencing skills.
• A balance of technical knowledge and commercial awareness.
• Ability to translate business needs into technical solutions.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI), Dataverse, or system integrations is desirable.

• Hybrid working model (2 days per week in the York office).
• Clear career development and progression opportunities.
• Supportive and collaborative environment that encourages innovation.
• Streamlined two-stage interview process.