We are partnering with one of the UK's leading managed IT service providers, recognised for delivering innovative cloud, cybersecurity, and managed services solutions to organisations across a wide range of industries.

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With a strong reputation for technical excellence and customer service, the business continues to invest heavily in its people, technology, and internal development. This is an excellent opportunity to join a collaborative infrastructure team where you'll work on a broad range of enterprise technologies, support complex customer environments, and continue developing your technical expertise.

• Act as the senior escalation point for complex technical incidents and service requests.
• Manage and resolve 3rd line support tickets, ensuring SLAs and customer expectations are consistently achieved.
• Monitor, maintain, and optimise customer infrastructure across cloud, on-premise, and hybrid environments.
• Proactively respond to monitoring alerts, identifying and resolving issues before they impact customers.
• Deliver infrastructure changes, upgrades, and technical improvements across client environments.
• Support customer onboarding and offboarding activities.
• Assist with project delivery and provide smooth handovers into the service team.
• Produce and maintain accurate technical documentation and knowledge base articles.
• Work closely with third-party vendors and technology partners to resolve complex issues.
• Travel to customer sites when required to support installations, projects, and technical escalations.
• Contribute to continuous service improvement initiatives and internal technical training.
• Develop specialist expertise across technologies such as cloud infrastructure, networking, security, or backup solutions.

• Minimum of 4 years' experience within an IT support, infrastructure, or managed services environment.
• Strong experience supporting Microsoft Azure, including virtual machines, networking, backup, disaster recovery, Azure Virtual Desktop, and hybrid environments.
• Experience administering Microsoft Server environments and virtualisation technologies including VMware and Hyper-V.
• Strong understanding of Microsoft Entra ID, Intune, identity management, and cloud-based device management.
• Experience supporting networking technologies including DNS, DHCP, VPNs, firewalls, wireless networking, and switching.
• Knowledge of backup and disaster recovery platforms and best practices.
• Experience working with Microsoft security technologies, endpoint protection, conditional access, RBAC, and threat protection.
• Strong scripting and automation experience using PowerShell or similar technologies.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding communication skills with the ability to support both technical and non-technical stakeholders.
• Experience working independently while collaborating effectively within a technical team.
• Full UK driving licence and access to your own vehicle.

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Desirable Experience

• Certifications or experience with WatchGuard, Fortinet, Sophos, or Smoothwall firewalls.
• Experience with Cisco, Aruba, Dell, UniFi, or Meraki networking technologies.
• Knowledge of Apple Business Manager or Google Workspace.
• Experience with Mimecast, Barracuda, Veeam, Datto, or Acronis.
• Microsoft Azure or other relevant infrastructure certifications.

• 25 days annual leave plus bank holidays, increasing with service.
• Flexible working options and work-from-home incentives.
• Bupa Cash Plan.
• Discounted gym membership.
• Cycle to Work scheme.
• Electric vehicle scheme.
• Paid charity day.
• On-site parking.
• Ongoing technical training and professional development.
• Opportunity to specialise in modern cloud, infrastructure, networking, and security technologies.
• Clear career progression within a growing managed services provider.