A multi-award-winning smart home integration specialist with over 20 years of success in the Prime and Super Prime residential market. As one of the UK’s leading integrators, the business has a strong reputation for excellence, delivering projects ranging from £500k to £6 million. With a 65-person team and long-standing client relationships, they combine a family-run culture with professionalism, innovation, and ambition. Their track record includes 32 industry awards, including multiple CEDIA wins, and partnerships with leading technology providers such as Crestron and Lutron.

• Support the Head of Aftercare in managing the aftercare division.
• Act as the key point of contact between clients and the Aftercare team.
• Step in as deputy for the Head of Aftercare when required.
• Manage and motivate the team to meet and exceed KPIs.
• Oversee service delivery via the ticketing system, ensuring efficiency and accuracy.
• Serve as the second line point of escalation for client service issues.
• Maintain strong client relationships, focusing on satisfaction and retention.
• Identify opportunities to generate additional monthly revenue.
• Ensure service delivery meets deadlines, contractual obligations, and quality standards.
• Uphold a professional approach when working with Prime and Super Prime clients.

• Strong interpersonal, communication, and conflict resolution skills.
• Proven background in client relations, account management, or customer service.
• Excellent verbal and written communication abilities.
• Solid administration, coordination, and project management skills.
• Detail-oriented with strong analytical abilities.
• Ability to lead, motivate, and develop team members.
• Experience with ticketing and/or contract management systems.
• Track record of creating and delivering training plans.
• Ability to work under pressure with a positive, solutions-focused mindset.
• Familiarity with smart home technologies (advantageous).
• Experience in reporting and spotting trends within performance data.

• £45,000 base salary (negotiable depending on experience).
• 20 days holiday plus bank holidays.
• Pension scheme with employee contributions.
• Company healthcare after 3 years of service.
• Cycle to work scheme.
• Supportive, flexible working culture.