A specialist AV and smart home integrator delivering high-end residential projects across London and the South East. Known for technical excellence and premium service, the business works on complex, bespoke installations within luxury homes and multi-million-pound developments.

The team operates within a collaborative, flat structure where ideas are welcomed and quality is prioritised. This is an opportunity to join a close-knit, down-to-earth environment and play a key role in the ongoing success of the aftercare and service offering.

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As an AV Service & Commissioning Engineer, you’ll be part of the Aftercare function, supporting clients once systems are live and ensuring installations continue to perform at the highest level. Responsibilities include:

• Carrying out scheduled preventative maintenance visits and completing detailed service reports.
• Troubleshooting AV, control, and network issues both remotely and on-site.
• Responding to service callouts and resolving faults in high-end residential environments.
• Supporting system upgrades, minor works, and enhancements.
• Working independently while collaborating closely with other engineers and project teams.
• Providing a professional, customer-focused service when liaising with clients.
• Escalating complex technical issues where required.
• Maintaining accurate job notes, documentation, and system records.
• Ensuring all work is completed safely, neatly, and to a high standard.
• Assisting the Projects team during busy periods when required.

• Strong experience with residential AV and control systems (Crestron, Control4, Savant).
• Solid understanding of multi-room AV, home cinema systems, and integrated audio.
• Proven experience with lighting and shading systems (Lutron essential).
• Familiarity with CCTV, video entry, and access control systems.
• Basic networking knowledge (VLANs; remote monitoring tools advantageous).
• Excellent fault-finding and problem-solving ability.
• Ability to interpret technical drawings and schematics.
• Experience with AV cabling and connectors; electrical knowledge beneficial.
• Strong communication and customer service skills.
• Comfortable working independently in client homes.
• Willingness to learn, develop, and broaden technical expertise.
• Computer literate, approachable, and professional in manner.

• Company van provided.
• 22 days holiday plus bank holidays.
• Birthday off.
• Pension scheme.
• Training and certification opportunities.
• Laptop and mobile phone provided.
• Travel expenses covered.
• Opportunity for performance-related upselling bonus (TBC).
• Varied role working on advanced, high-end residential AV systems.

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Working model:

• Approx. 30/70 split between office and site.
• Site visits typically once or twice per week.
• Candidates must live within one hour of St Albans.

This is an exciting opportunity for an experienced AV engineer to step into a service-focused role within a premium residential environment, working on some of the most advanced systems in the industry.