This is a leading UK IT solutions and managed service provider with a deep specialism in the public sector, working with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector to help them modernise with confidence across cloud, data and AI, cyber security, and managed services.

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Through strategic partnerships with the world's leading technology providers, and a trusted place on major public sector frameworks, the work here has a direct impact on services that millions of people rely on every day. The business has built a genuine reputation for its culture, recognised externally for how it supports colleagues around wellbeing and development, and this is backed up by real investment in structured learning pathways, funded certifications, and mentoring.

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Due to continued growth, the business is hiring a Cloud Services Engineer to join the team and help deliver comprehensive 3rd line support, with a strong focus on Azure Virtual Desktop environments.

As Cloud Services Engineer, you'll act as a technical specialist for Azure Virtual Desktop, providing 3rd line support and playing a key role in supporting, managing, optimising, and enhancing customer AVD platforms.

• Provide 3rd line support, administration, monitoring, troubleshooting, and optimisation of customer AVD environments
• Support the deployment, configuration, and ongoing management of AVD infrastructure, including host pools, session hosts, FSLogix profiles, image management, and user access
• Resolve complex technical issues across cloud applications and infrastructure
• Conduct cloud service enhancements through performance tuning and operational improvements
• Log, track, and manage customer tickets using ITSM tools, ensuring accurate documentation and timely updates
• Assist in developing automation scripts for cloud services, working alongside the DevOps team
• Provide focused troubleshooting and problem-solving for Azure platforms
• Collaborate with team members and customers to diagnose issues promptly and ensure timely resolution

• Strong hands-on experience supporting, managing, and administering Azure Virtual Desktop environments
• Experience troubleshooting and optimising AVD performance, user sessions, FSLogix profiles, and Azure-based virtual desktop infrastructure
• Current experience in a 2nd/3rd line support role within an MSP environment
• Solid experience managing and optimising cloud services, particularly in Azure
• AZ-104 Microsoft Azure Administrator certification
• Understanding of ITIL
• Ability to prioritise work with minimal supervision and use initiative to meet deadlines
• Ability to use PowerShell and Azure CLI to support automation
• Practical understanding of system architecture, networking, and administration
• Excellent customer service and problem-solving skills
• Experience working with an ITSM tool
• Ability to work in a fast-paced, shift-based environment and adapt to changing priorities

• Discounted private medical insurance
• Contributory pension scheme
• Discounted local gym membership
• Life insurance cover at 4x basic salary
• Enhanced family leave packages
• A fully paid volunteering day per annum
• Long service rewards
• A range of social events and incentives
• Salary sacrifice EV car scheme
• A one-off payment towards your home working set up
• Share save scheme
• 25 days annual leave, plus bank holidays