This is a technology and resource solutions business operating across secure government, defence, and national security environments, helping organisations deliver mission-critical programmes that protect and support the UK's most important services. The business has built a strong reputation in complex, high-security settings, working where operational integrity and delivery excellence genuinely matter.

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The culture here is built around integrity, collaboration, and clear communication. People are trusted to take ownership, contribute meaningfully, and operate with the kind of calm confidence that mission-critical environments demand. Professional development is supported, expertise is recognised, and the work carries real weight.

As Duty Manager SOC/NOC, you'll act as the central point of operational control in a live, high-pressure environment, maintaining oversight across multiple domains and providing the calm, decisive leadership that keeps incident response coordinated and effective.

• Maintain a single operational picture across cyber, network, service, and physical domains
• Monitor live environments and assess alerts and incidents in real time
• Perform initial triage and validation of alerts to reduce noise and structure incidents
• Control escalation pathways and prioritise incidents appropriately
• Coordinate activity across SOC, NOC, infrastructure, and security teams
• Support or initiate major incident management activities
• Maintain accurate logs, dashboards, and operational records
• Deliver clear shift handovers and ensure continuous situational awareness across the team

• Active DV clearance is an essential requirement for this role
• Solid understanding of SOC and NOC workflows, including alert triage and escalation paths
• Ability to interpret monitoring alerts, logs, and dashboards at an operational level
• Strong awareness of incident severity, impact, and prioritisation
• Experience working within a 24x7 operational or control room environment
• Strong coordination and decision-making capability in time-critical situations
• Background as a Major Incident Manager with technical exposure, a senior SOC/NOC Analyst with leadership experience, or a service operations lead within a 24x7 control environment would all be relevant
• The role is intentionally balanced, with roughly 60% operational leadership and coordination and 40% technical awareness and triage capability. Deep technical expertise is not the focus; the ability to understand, assess, and direct activity in a live environment is

• Competitive salary of £80,000 - £90,000
• Hybrid working arrangement
• Professional development support
• The opportunity to operate at the centre of live, mission-critical activity within secure government and defence environments