A leading UK IT services provider is seeking a Senior Cloud Support Analyst to join their expanding Cloud Services team. This is a remote-based role combining advanced 3rd line technical support, cloud service optimisation, and project delivery across a varied customer portfolio.

You’ll act as a senior escalation point for complex Azure environments, contribute to customer cloud projects, and help drive continual service improvement initiatives. This is an excellent opportunity for an experienced engineer ready to take on more technical ownership and leadership within a progressive, cloud-focused organisation.

• Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services.
• Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation.
• Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency.
• Develop and maintain automation scripts using PowerShell, Python, or Shell.
• Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices.
• Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools.
• Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team.
• Participate in an on-call or shift-based support model when required.

• Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment.
• Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required.
• Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures.
• Strong scripting and automation skills (PowerShell, Python, or Shell).
• Familiarity with ITSM processes (ITIL certification desirable).
• Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences.
• A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement.

This is a senior, remote position offering the chance to work on complex and evolving Azure environments while shaping the future of managed cloud services. You’ll gain exposure to high-level project work, automation initiatives, and cutting-edge cloud technologies.

The company offers a supportive, growth-oriented culture with opportunities to progress into cloud consultancy, architecture, or leadership roles. You’ll benefit from funded certifications, professional development programmes, and genuine career advancement.

• Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record).
• Remote-first role, with occasional travel to York or client sites for collaboration, project work, or key meetings.