We’re working closely with a dynamic and well-established technology provider in Newcastle as they continue to expand their technical team. They’re looking for a talented and motivated Technical Support Engineer with a strong grounding across Microsoft cloud technologies, endpoint support, and IT security.

This is a brilliant opportunity for someone with 3+ years of experience in technical support who’s looking to deepen their knowledge, work with a modern tech stack, and get involved in a wide range of client environments. You’ll be working as part of a collaborative, forward-thinking team that values initiative, knowledge-sharing, and continuous improvement.

• Provide expert 2nd/3rd line technical support across Azure, Microsoft 365, Endpoint/Intune, and security solutions.
• Act as a trusted advisor to users and clients, resolving issues efficiently and confidently.
• Own incidents through to resolution, working across a broad portfolio of users and technical environments.
• Contribute to internal process improvement, documentation, and knowledge sharing.
• Support new technology rollouts, onboarding, and solution deployment alongside senior engineers.
• Keep security, performance, and user experience top of mind across all support interactions.

• 3+ years’ experience in a technical support or service desk environment (MSP experience is a plus).
• Hands-on skills with Microsoft 365 (Exchange, Teams, SharePoint), Azure AD, Intune, and Autopilot.
• Solid understanding of endpoint support, networking fundamentals, and IT security (MFA, AV, compliance tools).
• Confident working with end users, with excellent troubleshooting and communication skills.
• Experience using ITSM tools and following best-practice ticketing processes.
• A proactive mindset – someone who’s always looking for better ways to solve problems.

• Be part of a growing business with a genuine focus on career development and internal progression.
• Exposure to a broad client base and evolving tech landscape – every day is different.
• Work with a supportive and friendly team who invest in learning and mentorship.
• Hybrid working model with flexibility to balance office collaboration and remote autonomy.
• Great leadership, clear progression routes, and the ability to shape your role over time.