We are working with a boutique AV integration specialist with 15 years of trading and a reputation for being the “safe pair of hands” for Prime and Super Prime clients. The business delivers high-end residential systems on projects valued up to £2 million, focusing on solutions that are both technically exceptional and aesthetically seamless.

Their philosophy centres around “Human First” usability, creating systems that look as good as they sound, while remaining intuitive for the end user.

Financially strong and close-knit, the company operates with a 7-person team and prides itself on attention to detail and a genuine “family vibe” culture. They are committed to protecting work-life balance, with no weekend work, no after-hours client calls, and the flexibility to leave early once projects are delivered.

We are looking for a Head of Operations to be the "eyes and ears" for the owners. This is not a role for a spectator; it is for a proactive, hungry, and rigorous leader who will take full ownership of our operations.

Think of yourself as the conductor of an orchestra. You will sit as the vital layer between the Directors and the rest of the team, ensuring every "instrument" is in tune and every project is performed to perfection. You will manage the Project Manager, drive results, and hold every person accountable for their role.

You are an academic professional with impeccable verbal and written communication skills. You don't just "do a job", you treat the business as if it were your own.

• Rigorous Leader: You have a high-level management toolkit and aren't afraid to hold a team to account.
• Proactive & Hungry: You don't wait for instructions; you identify bottlenecks and solve them before they impact the client.
• The "Owner" Mindset: You possess the maturity and dedication to manage the company's reputation and resources with absolute care.
• Results Driven: You have a track record of driving complex projects across the finish line.

• Salary: £70,000 - £80,000 per annum.
• Culture: A true "Family Vibe" with a focus on work-life balance.
• Hours: No weekends and no client calls after hours.
• Perks: Clear progression to Director level and future profit-share opportunities.

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Progression & Future

This is a career-defining role. We are looking for someone to grow with the business. For the right candidate, this position will progress into an Operations Director role with the future potential for profit sharing.

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The Process

• 1st Stage: Video call with the Directors to discuss your management style and operational background.
• 2nd Stage: Face-to-face meeting at our office for a deeper strategy discussion.
• Speed: We pride ourselves on efficiency and provide interview feedback within 24 hours.