We’re working with a fast-growing and well-established technology provider based in Newcastle, known for delivering modern IT solutions across cloud, endpoint, and security environments. As they continue to scale, they’re now looking to bring in a Technical Support Engineer to strengthen their support function and help deliver high-quality service across a diverse range of clients.

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This is an excellent opportunity for someone with a solid grounding in Microsoft technologies to further develop their technical skills in a collaborative and forward-thinking environment.

As a Technical Support Engineer, you’ll work closely with clients and internal teams to resolve technical issues, support new solutions, and contribute to continuous service improvement.

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Key responsibilities include:

• Providing 2nd/3rd line technical support across Azure, Microsoft 365, Intune, and endpoint security solutions
• Troubleshooting and resolving incidents across a variety of client environments
• Acting as a trusted technical advisor to users and stakeholders
• Supporting solution rollouts, onboarding, and deployment alongside senior engineers
• Maintaining detailed documentation and contributing to knowledge-sharing across the team
• Keeping security, performance, and user experience at the heart of every support interaction

The ideal candidate will bring:

• 3+ years’ experience in a technical support or service desk role (MSP experience is a bonus)
• Hands-on experience with Microsoft 365, Azure AD, Intune, Autopilot, and endpoint management
• A good understanding of networking fundamentals and IT security practices (MFA, antivirus, compliance tools)
• Strong troubleshooting ability and confidence supporting end users
• Experience using ITSM tools and working within structured ticketing processes
• A proactive and curious mindset with a passion for improvement and learning

• Hybrid working model with flexibility around office and remote working
• Career development and internal progression opportunities
• Access to training, mentoring, and certifications
• Exposure to varied technical environments and modern technologies
• Supportive and collaborative team culture
• Clear progression path and leadership that invests in your growth